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Annual Maintenance Contract
(AMC)

Customer Success is our top priority. Receive upgrades and modifications twice a year for backward compatibility.

What’s Included in AMC?

Comprehensive Coverage for Your Software

Software Upgrades

Receive upgrades and modifications twice a year for backward compatibility.

Feature Enhancements

Get updates for current features. New features require a separate proposal.

Maintenance Services

Ensure your software is defect-free and in good working order as per SLA.

Why Opt for AMC?

  • Ensure round-the-clock support and instant emergency services by expert professionals, safeguarding every minute.
  • Keep your technology up-to-date with regular upgrades, ensuring it never becomes outdated.
  • Quickly resolve issues with access to experts for software configuration, licensing, defects, and upgrades.

AMC: No coverage for this!

Understand the limitations of Annual Maintenance Contracts (AMC) and what services are not included under standard coverage.

New Server Installation

Installation of the software product on new server or changing/replacing the licensing key (for new domain or URL) for the software product to work.

eCommerce Software Issues

Upgrading, bug fixing or troubleshooting of the eCommerce software used by the client that does not fall under our software product.

Client Codebase Changes

Debugging and fixing any bugs/issues generated by any kind of changes in the software Product codebase or its functionality, done by the client.

Server Troubleshooting

Installation of the software product on new server or changing/replacing the licensing key (for new domain or URL) for the software product to work.

Additional Feature Development

Development of additional features, execution of change requests in any of the features of the software product (Additional works and services are performed).

Bespoke Customization

If your software product implementation involves any bespoke customization done for your business, then you are not eligible for software product upgrades.

FAQ About Our
Web to Print Software

The amount due each year for Annual Maintenance is calculated at 20% of the software’s current list price. It’s important to note that annual maintenance costs for Staging and Test licenses remain the same as Production licenses. (While Staging licenses are initially purchased at a discount off of list price, we do find that the demand for ongoing support is equal, and often more, than for Production licenses.)
No, AMC is for maintaining the software we delivered to you, we don’t offer new feature development services under AMC. You need to contact your account manager or sales representative to get proposals on any new feature development needs.
Sadly, in that case you would have to raise a support ticket on our helpdesk system and wait until you get response from one of our technical support specialists. The fix can be offered for FREE or may need to be paid for based on our SLAs.
Submit your request to get the software upgrade on our helpdesk and one of our technical support specialists would get back to you to consult, assess your current version, find the upgrade compatibility and share proposal.

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